Welcome to QuickEKYC.com, operated by Double Slash Internet Private Limited (“Company,” “we,” “us,” or “our”). At QuickEKYC, your privacy is of paramount importance to us, and we are fully committed to protecting and respecting the personal information you share. This Privacy Policy outlines how we collect, use, store, share, and safeguard your data when you engage with our website, subscribe to our API services, or interact with us in any way. We believe in transparency, and our goal is to empower you with clear information about your rights and how your data is handled.

We understand the trust you place in us when using our verification services. This Privacy Policy is designed to help you make informed decisions about how you share information with us and what rights you have over your personal data. Our practices are aligned with global privacy standards and comply with applicable laws, including the Digital Personal Data Protection (DPDP) Act and the Information Technology (IT) Act, 2000, in India.

This Privacy Policy applies to all Users/API Subscribers who register, create an account, or utilize any part of the QuickEKYC.com platform. It also extends to any individuals whose information is processed through our verification services. Whether you are a business entity using our API to verify your customers or an individual interacting with our services, your data is treated with the utmost care and security.

By accessing and using our website and services, you consent to the practices outlined in this Privacy Policy. This includes the collection, use, and sharing of your information as described herein. If you do not agree with any part of this Privacy Policy, we advise you to discontinue your use of our services immediately. Your continued use of QuickEKYC.com indicates your acceptance of our data handling practices and your agreement to abide by the terms outlined.

For any inquiries or concerns related to this Privacy Policy or our data practices, please feel free to reach out to our support team at support@quickekyc.com. We are committed to responding promptly and addressing any issues you may have regarding your privacy rights or how your personal information is handled.

1. INFORMATION WE COLLECT
   1. We collect and process a range of information to provide, improve, and secure our services. This collection enables us to offer a seamless experience and ensure that we comply with all regulatory and operational requirements. The types of information we collect include the following:
      1. Information You Provide:
         1. When you register on QuickEKYC.com, we collect essential details to create and manage your account effectively. This includes personal information such as your full name, company name, physical address, email address, mobile phone number, and any other relevant data necessary for the account setup and verification process.
         2. Additionally, to ensure compliance with legal and regulatory obligations, we collect and securely store KYC (Know Your Customer) information from all Users. This information is required before you can access and utilize our services, as it ensures that we meet the verification and security standards mandated by regulatory authorities.
         3. We also collect payment-related information, including billing details, to process your financial transactions and manage your subscription efficiently. This allows us to maintain accurate records for invoicing and customer support purposes, as well as to address any issues that may arise with your account.
      2. Transactional Data:
         1. We keep detailed records of your interactions with our services to optimize your experience and for internal business purposes. This includes tracking the number of API requests you make, the specific types of verification services you access, and the subscription plan you have selected.
         2. We may analyze this data to understand usage patterns, improve service quality, and ensure accurate billing. This information also helps us identify trends and make data-driven decisions to enhance our platform's performance.
      3. Automated Information Collection:
         1. We may automatically collect certain technical information when you interact with our website or services. This includes your IP address, browser type, device information (such as operating system and device identifiers), and data on your interactions with our platform (e.g., pages visited, time spent on the website, and navigation patterns).
         2. Collecting this data allows us to enhance the user experience by customizing our services, improving website functionality, and implementing security measures to protect against unauthorized access and cyber threats. These automated systems help us monitor and mitigate potential risks to keep your information secure.
      4. Customer Data:
         1. As part of our core services, QuickEKYC processes identity verification data on behalf of our Users. This involves handling sensitive information provided by your customers to verify their identity details. The data we process may include, but is not limited to, identity numbers, names, and other relevant identification details.
         2. Importantly, we do not retain or store this sensitive data beyond what is necessary to complete the verification process. Once the verification is completed, the data is securely transmitted and is not held within our systems. This approach ensures that we comply with data minimization principles and protect the privacy of your customers.
2. HOW WE USE YOUR INFORMATION
   1. We use the information we collect from you for various purposes that are essential for the functioning, improvement, and security of our services, as well as for compliance with legal obligations. Our aim is to manage your data responsibly and transparently. The ways we use your information include:
      1. To Provide and Improve Our Services:
         1. Your information is crucial for us to facilitate API access and ensure that you can seamlessly use the verification services offered by QuickEKYC. This includes verifying your account details to ensure that only authorized users can access our platform and services.
         2. We analyze usage patterns, transactional data, and user feedback to optimize and continually enhance our services. By understanding how our APIs and other features are used, we can improve their efficiency, fix any issues, and introduce new functionalities to benefit our users.
      2. To Manage Your Account:
         1. Managing your account effectively requires the use of your registration details, such as your name, email, and contact information. We use this data to authenticate your identity and maintain the security of your account.
         2. Additionally, we communicate important information related to your account and our services. This includes sending you service updates, responding to your inquiries, and addressing any customer support requests promptly. We strive to keep you informed of any changes that may impact your use of QuickEKYC.
      3. To Process Transactions:
         1. Your payment details are collected and processed securely to manage financial transactions, including subscription payments and API usage fees. We use this data to ensure that billing is accurate and transparent.
         2. We maintain transactional records for auditing and compliance purposes, fulfilling our contractual obligations, and enabling a smooth billing experience. This ensures that your financial information is handled with the utmost care and security.
      4. To Ensure Compliance:
         1. We may use your personal information to address and resolve any complaints, disputes, or claims that may arise. This includes conducting internal investigations as needed to ensure compliance with our policies and applicable laws.
         2. QuickEKYC is subject to strict regulatory requirements, including Know Your Customer (KYC) and anti-money laundering (AML) obligations. We use your data to ensure compliance with these regulations and to verify that our platform is not being misused for any illegal activities.
      5. To Enhance Security:
         1. Protecting your information and maintaining the integrity of our platform are top priorities. We use your technical data, such as IP addresses and device information, to monitor for and prevent unauthorized or fraudulent activities.
         2. By analyzing patterns and implementing security measures, we can detect potential threats, mitigate risks, and enhance the overall security of our website and services. This includes regular security audits and monitoring to ensure that your data is safe from breaches or attacks.
      6. For Research and Internal Purposes:
         1. We may aggregate and anonymize data collected from users to conduct research, perform statistical analysis, and develop new features or services. This anonymized data helps us understand trends, improve user experience, and make data-driven decisions for the future of QuickEKYC.
         2. The insights gained from this research enable us to provide better services to our users and ensure that we stay at the forefront of technological advancements in the verification industry.
      7. Government Requests:
         1. We may share your information with government authorities, regulatory bodies, or law enforcement agencies when required to do so by law or if it is necessary to protect our legal rights, resolve disputes, or ensure the safety of our users and services.
         2. This may involve responding to court orders, subpoenas, or other legal processes. We are committed to cooperating with government authorities in a lawful and transparent manner while also protecting the privacy of our users as much as possible.
      8. Data Anonymization and Aggregation:
         1. We may share anonymized or aggregated data with third parties, such as research institutions, marketing partners, or analytics companies. This data is stripped of any personally identifiable information and is used solely to enhance our services, understand usage trends, and conduct further analysis.
         2. Such data sharing helps us and our partners gain valuable insights while ensuring that individual user privacy is maintained and protected.
3. DATA RETENTION AND STORAGE
   1. We are committed to responsibly managing the data we collect, and we retain your information only for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy. Our retention practices are designed to balance the need to maintain data for business operations, compliance, and security with the need to respect your privacy rights. Below is a detailed explanation of how we handle and store your information:
      1. Retention Period:
         1. We retain your information only for as long as necessary to deliver our services effectively, improve our offerings, and meet our legal, regulatory, or contractual obligations. If a longer retention period is required or permitted by applicable law, we will adhere to those requirements.
         2. The duration for which we retain your data depends on the type of information and the specific purpose for which it was collected. Once the information is no longer needed, we securely delete or anonymize it to ensure your privacy.
      2. Transactional Data:
         1. We store transactional data, which includes records of API requests, billing information, service usage logs, and other related data. This information is retained for purposes such as business analytics, auditing, billing, and regulatory compliance.
         2. Retaining transactional data helps us meet our contractual obligations, understand usage patterns, and provide you with accurate and efficient billing services. We may also use this data to detect and prevent fraud, monitor for suspicious activity, and ensure the integrity of our platform.
      3. Registration and Account Information:
         1. We retain your registration details, such as your name, company information, contact details, and account settings, for as long as your account remains active or as required to provide you with our services. If you decide to close your account or request deletion, we will erase your personal information, except where retention is required for compliance with legal, tax, or regulatory obligations.
         2. Certain information may need to be retained even after account deletion, such as data related to financial transactions or records required for auditing purposes. We will ensure that such data is handled in a secure and compliant manner.
      4. Sensitive Customer Data:
         1. QuickEKYC operates as a pass-through service, meaning we do not store or retain sensitive customer verification data that flows through our APIs. This data is transmitted securely and is not kept on our servers beyond the duration necessary to complete the verification process.
         2. We have implemented stringent measures to ensure that sensitive information is only processed for the intended purpose and is never stored unnecessarily.
      5. Data Storage Locations:
         1. Your information is processed and stored on servers provided by trusted third-party hosting providers. These servers may be located both within and outside of India, and we ensure that our providers adhere to robust security and data protection standards.
         2. We take reasonable and appropriate measures to ensure that your data is handled securely, in accordance with this Privacy Policy, and in compliance with applicable laws. This includes encryption, secure access controls, and regular security assessments to prevent unauthorized access.
      6. Data Backup and Recovery:
         1. While we take every precaution to safeguard your data, we strongly recommend that Users maintain their own backups of any critical information transmitted through our services. This is to ensure that you have a copy of important data in case of unforeseen circumstances, such as hardware failures, human errors, or natural disasters.
         2. QuickEKYC is not responsible for any data loss resulting from such events, and having your own backup will help protect you from potential disruptions or loss of important information.
   2. Data Minimization and Deletion:
      1. We follow data minimization principles, meaning we collect and retain only the data necessary for our operations. Once the data is no longer needed, we take steps to securely delete or anonymize it, ensuring that your information is not retained longer than required.
4. DATA SECURITY
   1. We take the security of your personal information very seriously and have implemented a comprehensive set of technical and organizational measures designed to protect it from unauthorized access, alteration, disclosure, or destruction. Our security practices are aligned with industry standards and best practices, ensuring that your data is safeguarded at all times. Below is an in-depth explanation of the measures we employ to keep your information secure:
      1. Encryption:
         1. We use advanced, industry-standard encryption protocols to secure the transmission of data between your device and our servers. This ensures that sensitive information is protected from interception or tampering during its transfer.
         2. Additionally, sensitive data stored within our infrastructure is encrypted at rest. This means that even if unauthorized parties gain access to our servers, they will not be able to read or extract any meaningful information without the decryption keys, which are managed securely.
      2. Access Controls:
         1. Access to your personal information is restricted to a select group of authorized personnel, including employees, contractors, and trusted service providers. These individuals require access to this data solely to operate, maintain, or enhance our services and are granted access only on a need-to-know basis.
         2. All personnel with access to sensitive data are bound by strict confidentiality agreements and are subject to disciplinary action, including termination, if they fail to adhere to our security and confidentiality policies. We also use role-based access controls to ensure that individuals have only the minimum level of access required to perform their job functions.
      3. Regular Security Audits:
         1. We conduct regular audits and assessments of our security infrastructure to identify and mitigate potential vulnerabilities. This includes reviewing our data collection, storage, and processing practices to ensure they meet the highest security standards.
         2. Physical and digital security measures are also regularly evaluated and updated to protect our systems from unauthorized access. Our security team is continually monitoring for threats and proactively addressing any security concerns that may arise.
      4. User Responsibility:
         1. While we work hard to protect your information, we also encourage you to take your own precautions. It is essential to keep your QuickEKYC account details secure and not share your password, API keys, or other login information with anyone.
         2. We recommend using strong, unique passwords and changing them periodically to minimize the risk of unauthorized access. If you suspect that your account has been compromised or notice any suspicious activity, please contact us immediately at support@quickekyc.com so that we can assist you in securing your account.
      5. Incident Response:
         1. In the unlikely event of a data breach, we have a well-defined incident response plan in place. Our team is trained to act swiftly to contain the breach, minimize any potential harm, and investigate the root cause.
         2. We will notify affected parties and relevant authorities as required by applicable laws, providing timely updates and guidance on how to protect themselves if needed. Our goal is to be transparent about any security incidents and to take the necessary steps to prevent future occurrences.
      6. Additional Security Measures:
         1. We employ a variety of additional security measures, such as firewalls, intrusion detection systems, and regular software updates, to further protect our infrastructure. All systems are monitored continuously for unusual activity, and security patches are applied promptly to address any known vulnerabilities.
         2. We also conduct regular employee training on data security and privacy best practices to ensure that our team is knowledgeable about the latest threats and security measures.
      7. Limitations of Security:
         1. Despite our extensive efforts, it is important to note that no method of data transmission over the Internet or electronic storage is completely foolproof. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
         2. As a user, your vigilance and adherence to security practices are equally important in maintaining the security of your data.
5. YOUR RIGHTS AND CHOICES
   1. You have certain rights regarding the personal information we collect and process. These rights include:
      1. Access and Update:
         1. You have the right to request access to the information we hold about you and to update or correct any inaccuracies. You can manage and update your account details directly through your profile settings or by contacting us.
      2. Data Portability:
         1. You can request a copy of your personal data in a structured, commonly used, and machine-readable format. We will provide this data to you or a third party upon request, subject to applicable laws and regulations.
      3. Data Erasure:
         1. You may request the deletion of your personal data from our records. We will comply with your request unless we are required to retain certain information for legal, regulatory, or contractual obligations.
      4. Restrict Processing:
         1. You have the right to ask us to restrict or limit the processing of your personal data in certain circumstances, such as if you contest the accuracy of the information or object to its processing.
      5. Withdraw Consent:
         1. If we process your personal data based on your consent, you may withdraw your consent at any time. However, this will not affect the lawfulness of processing based on consent before its withdrawal.
      6. Lodging Complaints:
         1. If you have concerns about how we handle your data, you have the right to lodge a complaint with a data protection authority or regulatory body. We encourage you to contact us first at support@quickekyc.com so we can address your concerns.
6. COOKIES
   1. QuickEKYC.com uses cookies and similar tracking technologies to enhance your browsing experience and gather information about how you interact with our website. These technologies help us understand usage patterns, improve site functionality, and deliver a personalized experience.
   2. What Are Cookies?
      1. Cookies are small text files stored on your device when you visit a website. They help the site remember your preferences and activities for future visits, making your experience more efficient and personalized.
   3. Types of Cookies We Use:
      1. Essential Cookies: These are necessary for the website to function properly and cannot be switched off in our systems. They enable core functionalities such as user authentication and access to secure areas.
      2. Performance Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting anonymous information, allowing us to improve site performance.
      3. Functionality Cookies: These cookies remember your choices and preferences, such as language settings, to provide a more customized experience.
   4. Managing Cookies:
      1. You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies; however, please note that disabling cookies may impact your ability to use some features of our website.
   5. Third-Party Cookies:
      1. We may use third-party services to analyze website traffic and user behavior. These third-party providers may set their own cookies to track user activity. We recommend reviewing their privacy and cookie policies for more information.
   6. For any questions or concerns about our use of cookies and tracking technologies, please contact us at support@quickekyc.com.
7. LEGAL BASIS AND PROCESSING
   1. Our data processing practices are in compliance with the applicable laws and regulations of India, including the Digital Personal Data Protection (DPDP) Act and the Information Technology (IT) Act, 2000. We ensure that your personal data is processed lawfully, fairly, and transparently, adhering to the principles established by these laws.
   2. We collect and process your personal data based on the necessity of fulfilling a contract (e.g., providing our verification services), complying with legal obligations, or with your consent where required.
   3. We may also process your data to protect your vital interests, to carry out a task in the public interest, or for our legitimate interests, provided that such interests do not override your fundamental rights and freedoms.
   4. We respect your rights under the DPDP Act and the IT Act, 2000, and ensure that you can exercise these rights as specified in this Privacy Policy.
   5. If we transfer your personal data outside of India, we take necessary measures to ensure that it is protected and transferred in a manner consistent with Indian data protection laws.
   6. If you have any questions about how we comply with data protection laws or wish to exercise your legal rights, please contact us at support@quickekyc.com.
8. MODIFICATION
   1. We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational purposes. When we make changes, we will update the "Last Updated" date at the top of this policy and notify you through email or by posting a notice on our website.
   2. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any modifications indicates your acceptance of the updated Privacy Policy.
   3. If we make significant changes to how we handle your personal information, we will provide you with a prominent notice before the changes take effect, in accordance with applicable laws.
   4. For any questions or concerns about changes to this Privacy Policy, please reach out to us at support@quickekyc.com.
9. CONTACT US
   1. If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please do not hesitate to contact us. We are here to assist you with any queries regarding your personal information.
   2. Contact Information:
      Email: support@quickekyc.com
   3. We will make every effort to respond to your inquiries promptly and to address any concerns you may have regarding your privacy and data protection rights.